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Support & Installation

If you’re having problems using any of our products, don’t hesitate to contact us and we will get back to you as soon as possible. Some of your questions might already be answered below in this FAQ.

Download & Installation

How do I download the presets i buy?

When you have completed your payment, you will see an download url and also receive an email containing the download URL for your file. This download URL can be used 5 times. 

I didn’t receive a download URL. What to do now?

1. Check your spam-box. Your mail system might have filtered the mail as spam.

2. If it’s been over 24h since your purchase, please contact us 

I’ve downloaded the file containing the presets. Now what?

All files are compressed using a zip-archive. The first thing you need to do is to extract/unzip the file before you can start importing them into Lightroom. If you’re on MAC OSX you simply just double-click the file on your desktop to extract it. On Windows you can double-click the file and then copy its content to a new location. 

How do I install the presets into Lightroom?

You can do this in different ways. The easiest way is to simply drag (click and hold) the presets and drop them into Lightroom. If that doesn’t work, you can follow this video tutorial.

Payment

What payment types are available and is it secure to use my credit card?

You can use Visacard, Mastercard, AMEX or transfer money from your own PayPal account.

All payments are processed by PayPal with a high level of encryption. All payments are made through a Secure encrypted connection (SSL) with 168 bit encryption key (the highest level commercially available).

Your personal information is stored on PayPals servers and heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, they do not directly connect their firewall-protected servers to the internet. You are safe! Still not convinced about security? Please read more about PayPal here.

All purchases are non-refundable! Why?

 Hey, We’re selling digital files so we think it’s not fair of you to claim your money back since we cannot get our digital files back without knowing you completely removed them from your computer, right? 

Image Processing & Presets

I have Lightroom 2 installed. Are these presets compatible with it?

 Although the presets are made for Lightroom 3 and 4, some of them will work and look as they should. Some features, like “Grain”, will not be applied if you’re using LR2 though. 

My images look grainy and extremely sharp when I apply the presets. Why?

 These PRO presets are made for use with photos that are shoot in RAW-mode. If you’re using the presets on JPEG-compressed files, we cannot guarantee they will look as great as they do with RAW-images. 

When I apply the presets the ending result doesn’t look the same as they do on this sites preview images. Why?

 Presets tend to look quite different on most images. We cannot guarantee that the effects will look exactly as they do on the particular photo we’ve chosen for each preview image.